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Customer Support Specialist

Amsterdam / Remote 36-40 hours p.w. Fixed 38k - 40k / yr Posted on October 26th

Insurance is often complex and stuffy, but this organization proves that things can be different. They’re building Europe’s most modern business insurer, specifically for entrepreneurs and freelancers, with a focus on speed and transparency.

As part of the team, you’ll find yourself in a dynamic, international environment in the heart of Amsterdam. There’s no hierarchical bureaucracy here—just an informal atmosphere where your contributions have a direct impact on the organization’s continued growth.

What will you do?

Support entrepreneurs via chat, phone, and email without using scripts.
Serve as the primary ally for entrepreneurs in protecting their dreams.
Identify recurring customer questions and translate them into product improvements.
Guide new customers through the onboarding process to ensure a quick and seamless start.
Ensure an exceptional customer experience rather than just fast service.
Collaborate with developers to continuously optimize our services and platform.

What do you offer?

You have an entrepreneurial mindset and thrive in the dynamic environment of a scale-up.
You are empathetic and sharp, which allows you to reassure entrepreneurs in stressful situations.
You speak and write Dutch flawlessly and are highly proficient in English.
You’re eager to learn and have a genuine interest in the world of business insurance.
You take ownership of your work and see opportunities where others see challenges.
You’re proactive and look beyond just your own set of responsibilities.

What do you get back?

Monthly salary of €2,900–€3,100 based on a full-time workweek.
Plenty of opportunities for personal growth and specialization within a fast-growing organization.
The opportunity to earn a WFT certificate at the employer’s expense.
A monthly budget through Alleo for personal extras.
A 6% pension contribution as part of the benefits package.
Participation in fun team activities such as ski trips and summer parties.
An inspiring work environment with good coffee, healthy snacks, and an informal company culture.

Are you ready to make a difference as an ally to entrepreneurs within an ambitious scale-up? We look forward to receiving your application and would love to speak with you to see if this is the right next step for you. Together with you, we strive to find a lasting match that is valuable to both you and the organization.

FAQ

Who is a good fit for this job?

You are an enterprising, empathetic professional with a keen eye for detail. You have an excellent command of the Dutch language and are eager to learn, allowing you to quickly delve into complex insurance issues.

What will you actually be doing in this role?

You’ll support entrepreneurs with their insurance questions through various channels. In addition, you’ll identify systemic issues and actively collaborate with developers to improve the customer experience and products.

Why is this position interesting?

You’ll have the opportunity to grow within an innovative scale-up free of bureaucracy. You’ll work in an international team where your input has a direct impact, and you’ll receive support for your professional development.

Apply now

Questions?

Get in touch with Olav Molenaar:

olav.molenaar@duuw.nl

06-14763642

Interested?